Welcome to Soujita

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We stand by our products and offer a hassle-free 30-day return policy. Simply reach out to us within 30 days of receiving your item to initiate a return.

• For a successful return, ensure your item is in its original condition, unused, with tags, and in its original packaging. Don't forget to include the receipt or proof of purchase.

• To start your return process, contact us at support@soujita.com. Please note that returns initiated without prior communication will not be accepted.

• Kindly anticipate potential delays in shipping your goods.

• If your return is approved, we'll provide you with a return shipping label and detailed instructions for sending back your package.

• Upon receiving and inspecting your return, we'll promptly notify you of the refund status. Approved refunds will be processed within 10 business days to your original payment method. Keep in mind that banks or credit card companies may take additional time to process the refund.

• Should you encounter any issues with your order such as defects, damages, or incorrect items, please contact us immediately for assistance.

• Certain items, including perishable goods, custom products, and personal care items, are ineligible for return. Reach out to us for any clarifications regarding specific items.

• Please note that sale items and gift cards are non-returnable.

• For exchanges, we recommend returning the original item and placing a separate order for the desired replacement. This ensures a quicker resolution.

• European Union residents benefit from a 3-day cooling-off period. Within this timeframe, you may cancel or return your order without providing a reason. Your item must meet the same criteria as regular returns.

Thank you for choosing Soujita. If it's been more than 15 business days since your return was approved, please don't hesitate to contact us at support@soujita.com for assistance.