Shipping policy

I JUST PLACED AN ORDER, WHEN WILL IT BE SHIPPED?
Please allow 3-7 business days of processing and production time for your order to ship.

HOW LONG IS THE DELIVERY TIME?

Standard Delivery: 6 to 12 working days. Fast Delivery: 3 to 5 working days.

Certain circumstances beyond your control (Natural disasters, holidays, weather, etc.) may cause shipping delays. Although most packages arrive on time, our carriers may encounter circumstances and delays. For this reason, we do not guarantee the exact delivery time; The delivery problem is the responsibility of the shipping company.

CAN I CANCEL MY ORDER?
You can cancel your order without penalty! You must cancel your order 24 hours after it was created for the cancellation to take effect. If the item has already been shipped. All you need to do is send us an email with the subject line “CANCEL”.
I ENTERED AN INCORRECT ADDRESS!
If you misspelled or auto-filled your address, simply reply to your order confirmation email and give us the correct information. Inform us immediately by email. If the address is wrong, we can correct it within 24 hours.

MY ITEM ARRIVED DAMAGED
We ship each item with extra padding. Despite this, our customers report that approximately 1 in 1,000 products arrive damaged due to poor handling by the postal service.If this happens to you, please contact us indicating: - Your order number. - A photo of the damaged product. Once received, we will be happy to send you another one free of charge.
I HAVE A QUESTION THAT IS NOT ANSWERED, CAN YOU HELP ME PLEASE?
If we still haven't been able to answer your question, please feel free to contact us and we will do our best to respond within 24 hours at: support@soujita.com